VoiceAgent 2.0
Transcript
Finmech Call Center Evaluation
Live Candidate Assessment Session
INTERVIEWING
Candidate Information
Voice Quality Assessment Paragraph
Using default paragraph (53 words)
Voice Quality Analysis
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Evaluation Agent
Eva - AI interviewer for Finmech Call Center Operations.
STATUS
Active
Candidate Evaluation Metrics
Candidate Name
Pending
Clarity & Articulation
Pending
Pace & Rhythm
Pending
Tone & Pitch Modulation
Pending
Filler Word Usage
Pending
Active Listening
Pending
Confidence & Composure
Pending
Empathy & Professionalism
Pending
Handling Pressure (Fumbling)
Pending
De-escalation Technique
Pending
Solution Orientation
Pending
Overall Score
Pending
Key Strengths
Pending
Areas for Improvement
Pending
Evaluation Progress
Pending
Next Steps
Pending
Agent Network
Can handoff to:
ReturnsSalesHuman Agent
Session Metrics
Data Completion
0/16 (0%)
Call Duration
0:00
Demo: Simulate Call Center Evaluation
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